I have been having an ongoing problem with my business service provider (Yahoo! Business). The problem has been lost/miscategorized incoming and outgoing emails. The problem seems to specifically impact emails from gmail and hotmail accounts. It has been going on for months now. They say the issue is resolved, and then find an email in my spam folder from an author asking me about a submission that I never received.
In their defense, a quick look through my spam folder shows an enormous amount of spam from gmail and hotmail addresses, so I can kind of understand how the sheer volume of real spam from those addresses could lead the filter to miscategorize legitimate emails. I get between 100-200 spam emails A DAY to my business account, and the bulk of them end up in the spam folder. So Yahoo! Business IS doing its job for the most part.
But this doesn’t help the folks who are trying to send me submissions for the Bards and Sages Quarterly.
So I’m going to set up a new email account specifically for the Quarterly using gmail. That will allow folks the option of using Google Documents for their submissions. I think that will work out well for a lot of writers, as many are now starting to use Google documents to create work as well. And it will allow me to access submissions from anywhere, so I don’t have to wait until I am at a computer to download submissions. Which “should” mean quicker turnaround times.
So if you have been waiting over 90 days for a response from me and haven’t gotten one, now you know what probably happened. I apologize. I’m working on it. I think we’ll have a solution up and running before the end of the week.